Members News

AALC Roundtable Online, Tuesday 16th February 2016:
Client Complaints & Conflict Resolution in our industry

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AALC Members can now download the recorded webinar. 
Log in on the side bar, or consider joining the AALC
Date: Tues 16th Feb, 2016  Time: 5pm AEDT  Cost: Free attendance for all

“Client Complaints & Conflict Resolution in our industry”

The AALC ROUNDTABLE ONLINE is a regular AALC signature webinar bringing thought leaders in the language service industry in Australia and New Zealand together to discuss pertinent industry developments and issues.

The next roundtable topic will be on “Client Complaints & Conflict Resolution in our industry”. Discussions will be based on two pertinent areas on this topic which will be familiar to all in our industry:

  • The client is not happy, usually due to unsatisfactory quality or what they perceive as unsatisfactory quality.
    • Managing client expectations, QA
    • Approach to differentiating between “preferential” complaints about style and true errors and oversight.
    • Real-life examples of dealing with such complaints
    • Do we offer price discounts, translation guarantees and do we fix errors free of charge?
    • What kind of policies and protection do we have in place?
    • Are there deadlines for submitting complaints?
  • We are not happy with a vendor due to missed deadlines, careless work, lack of attention to detail and more.
    • What legal remedies are available to us?
    • Service level agreements. Do we discuss every minute detail with them before assigning work and how do we do it?
    • Do we put disclaimers on purchase orders?
    • Do we penalise a vendor for offering the client a discount and having to share the responsibility with the translator by reducing their invoice for the job?
    • What kind of policies do we have in place?

Non-members are invited to register, with attendance being free to all for this Roundtable Online.  Members and associate members have free and guaranteed access to all our webinars and wide range of other membership benefits, including free AALC events and reduced rates on industry products through the AALC market place.

To register to attend the AALC ROUNDTABLE ONLINE please e-mail info@aalc.org.au

We look forward to welcoming you at the discussion.

If you are not already an AALC member we encourage you to register by going to https://www.aalc.org.nz/register/

AALC President and CEO of 2M Language Services, Tea Dietterich, winner at Lord Mayor’s Multicultural Business Awards

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Tea DietterichTea Dietterich, CEO of 2M Language Services won in the category Business person of the year at the Lord Mayor’s Multicultural Awards for Business.

This award recognises a multicultural Brisbane business leader who successfully exports their products and services from Brisbane, throughout Australia, and across Asia Pacific or internationally. The award celebrates the recipient’s contribution to the Brisbane economy and recognises them as a local champion of enterprise with a global outlook for their business. 2M Language Services has been exporting for over a decade but has stepped up export operations in the last 4 years with a dedicated European Office in Paris. Working with US multinationals Microsoft, Dupont and Gillett as well as with European corporations and government organisations, 2M Language Services has proven to be a niche market leader in provision of translation, localization and VoiceOver/Subtitling services into 180+ languages. Among 2M’s latest clients are also the Museum of Oceanography in Monte Carlo, Monaco, and the Prince Albert Institute of Oceanography. 

The winner was announced on Friday 6th November at the GALA dinner.  We are pleased this shines a light onto the growing localization market and the importance of our industry globally.

 

 

 

AALC signs partnership agreement with GALA

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AALC Partnership with GALA

We are excited to announce that the AALC has undertaken a partnership agreement with the Globalisation and Localisation Association (GALA), the world’s leading trade association for the language industry.

A key role of the AALC is to promote our Australasian industry globally and to help local language companies make connections at an international level.  We believe our partnership with GALA will greatly assist in achieving these goals.

GALA supports the international language industry by creating communities, championing standards, sharing knowledge and advancing technology worldwide.  These activities are directly aligned with the role of AALC in Australasia.

Benefits of the GALA partnership for AALC members include the following:

  • GALA will provide AALC with a profile page on GALA’s website and a listing in the GALA directory. This can provide AALC members with a link to potential customers looking for language service providers in Australasia.
  • GALA will list AALC conferences and/or events on GALA’s website with logo, link and event information. This will increase visibility and participation in AALC events.
  • GALA will provide a first time new-member discount of 15% if AALC members wish to become a GALA member.
  • GALA will provide one free registration to its annual conference, to be used by a designated representative from AALC. This will be a great opportunity for an AALC member to attend a key international language industry event. AALC members will also get a registration discount for attending GALA’s annual conference.
  • GALA will provide other AALC promotion opportunities including “bag insert” at the annual conference and social media promotion of AALC programs, which also includes opportunities for AALC to publish content through GALA’s channels (e.g. blogs, webinars, articles, videos).

To find out more about GALA visit the GALA website www.gala-global.org and if you’d like to learn more about the AALC and GALA partnership please e-mail info@aalc.org.au

 

 

AALC holds its 2nd AGM on 4th November, 2015

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On Wednesday 4 November, the Australasian Association of Language Companies Inc. (AALC) held its 2nd AGM at the Morven Brown Building, Room 209, the University of New South Wales, Sydney.

The agenda for the meeting was as follows:

President’s report

  • An overview of the year’s achievements by AALC and directions for the future, presented by Tea Dietterich
  • Financial report
  • Reviewed accounts for the year, presented by Dominic Carter
  • Elections
  • The following nominations were received and the members were elected as follows:
  • President: Tea Dietterich
  • Vice-President (Australia): Dominic Carter
  • Vice-President (New Zealand): Hagen Issell
  • Secretary: Karen Hodgson
  • Treasurer: Dominic Carter (acting)
  • Board member: Ksenia Marchenko
  • Board member: Georgiana Poulter

The AGM also offered the opportunity for attendees to actively contribute in the discussion, with notable contributions from Hagen Issell (Vice-President – NZ) and Sean Xiang Cheng (UNSW)

The AALC wishes to thank the University of New South Wales for providing the venue and sponsoring the event.

Venue kindly sponsored by;

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