QUEENSLAND, November 9, 2020 — Translationz, a leading language services company in Australia, will provide on-demand video remote interpreting (VRI) services for Toowoomba Hospital, part of the Darling Downs Health system.
Clinicians and staff at Toowoomba Hospital Emergency Department now have access to a network of qualified medical interpreters in a wide variety of languages for people with culturally and linguistically diverse backgrounds (CALD). The on-demand service allows the hospital to provide significantly more language options serving the surrounding community.
Translationz’ service instantly matches the hospital with an on-demand interpreter via live video conferencing. Interpreters can speak the patient’s preferred language and see facial expressions and other visual cues to aid both patient and hospital staff during urgent care.
On-demand VRI helps patients who experience language communication barriers receive the same quality of care regardless of their preferred language. Hospitals benefit from immediate access to interpreters via live video conferencing when an in-person interpreter is not available.
“Many of our clients are recognising the value of switching from telephone to video interpreting. On-demand VRI allows greater flexibility and access to qualified medical interpreters, meeting our hospital and health services clients’ fast changing environments,” said Karen Hodgson, CEO of Translationz. “We are thrilled to be leaders in providing on-demand VRI services. The ability to access remote interpreters through a live video service enables healthcare providers to deliver exceptional care, work efficiently, and cost-effectively.”
Translationz provides interpreter services in locations across Australia, with service options including face-to-face, video, or phone interpreting so clients can choose the service that best suits their needs.
Learn how your business can benefit from a video remote interpreting service online or call +61 (03) 9034 5299.