Notice of AALC AGM

Notice of Annual General Meeting of the AALC Inc.

The Annual General Meeting of the Australasian Association of Language Companies Inc. will be held in Melbourne on Tuesday 25th October, 2016.  Venue details will be confirmed in due course.

Following the AGM, AALC members are invited to attend a networking dinner with the AALC Board Members.  An invitation will be forwarded to all members shortly.

To register to attend the AGM, please visit the following Eventbrite links:

AALC AGM – 3-5pm, Tues 25th October

Networking Drinks – 5-7pm, Tues 25th October

 

 

 

 

 

AUSIT National Mini-conference, National AGM and Jill Blewett Memorial Lecture

AUSIT National Mini-conference,
National AGM and Jill Blewett Memorial Lecture

PD Points Day 1: 40 (full day) PD Points Day 2: 10
The AUSIT National Mini-conference, to be held in conjunction with the AUSIT National AGM, aims to provide a forum for practitioners and scholars to explore important issues in translation and interpreting. The theme for 2016 is Translation and Interpreting: Practice, Research and Publics.
This year, AUSIT is focusing efforts on raising public awareness of the translating and interpreting profession. The theme of this mini-conference, Practice, Research and Publics, offers participants a forum to present on issues related to practice, research and translation and interpreting in the public space.
For more information please visit the Conference website or email us at natminiconf@ausit.org

Annual ALC (U.S. Association of Language Companies) Conference in San Diego, CA

AALC President Tea Dietterich attended the Annual ALC (U.S. Association of Language Companies) Conference in San Diego, CA last week. Tea was joined by AALC Secretary Karen Hodgson and AALC members Adrienne Meakin from Lote Marketing and Liz Seymour from NZTC. It was a great opportunity to catch up with AALC Associate members Plunet, Kilgray memoQ, XTM International and SDL and to learn from our international peers and colleagues about latest language technology developments, listen to presentations on Sales & Marketing strategies, Budget & Business Strategies, HR Issue and  and an array of other pertinent industry news. Thanks to our sister organisation ALC in the U.S. for the warm welcome and  hope to see you Down Under one day.
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AAL President Tea Dietterich mingles with Anu Carnegie-Brown, Managing Director at STP and Jesper Sandberg, Executive Chairman of STP

AALC Roundtable Online, Tuesday 7th June 2016
Project Management Tools – build or buy?

AALC Members will be able to download the recorded webinar and related documents after the event.
Date: Tue 7th June, 2016 Time: 4pm AEDT Cost: Free attendance for all

The AALC ROUNDTABLE ONLINE is a regular AALC signature webinar bringing thought leaders in the language service industry in Australia and New Zealand together to discuss pertinent industry developments and issues.  Discussions will be based on key areas within this topic, which will be familiar to all in the industry:

This roundtable will discuss how language companies are using software tools to assist with project management and the various approaches available for obtaining or developing project management systems.  Topics will include:

  • Project management systems – what’s included? Workflow, client and supplier information, quotes, invoicing?
  • What are the most common approaches to these systems for language companies?
  • Popular project management systems for the language industry
  • Examples of language companies developing their own software tools or systems internally – pros and cons.

Non-members are invited to register, with attendance being free to all for the Roundtable Online.  Members and associate members have free and guaranteed access to all our live webinars, webinar recordings and wide range of other membership benefits, including free AALC events and reduced rates on industry products through the AALC market place.

Please register online to confirm your attendance. Access details for the webinar will be emailed to you once you have registered.

Information about the webinar can also be found on the AALC website.

AALC Roundtable Online, Wednesday 6th April, 2016
Service Level Agreements & Conflict Resolution

AALC Members can now download the recorded webinar and related documents.
Log in on the side bar, or consider joining the AALC
Date: Wed 6th Apr, 2016 Time: 5pm AEDT Cost: Free attendance for all

Service level agreements & conflict resolution

The AALC ROUNDTABLE ONLINE is a regular AALC signature webinar bringing thought leaders in the language service industry in Australia and New Zealand together to discuss pertinent industry developments and issues.

Discussions will be based on pertinent areas within this topic, which will be familiar to all in the industry:

  • Provide an overview of service level agreements (SLA) the benefits and issues of having SLA’s.
  • What should a SLA include?
  • Examples of SLA’s.
  • SLA wording usually dictate quality standards – how is quality defined?
  • How to resolve disputes and prevent them from occurring.
  • What measurements should be included in SLA’s.

Non-members are invited to register, with attendance being free to all for the Roundtable Online.  Members and associate members have free and guaranteed access to all our webinars and wide range of other membership benefits, including free AALC events and reduced rates on industry products through the AALC market place.

AALC Roundtable Online, Tuesday 16th February 2016:
Client Complaints & Conflict Resolution in our industry

 

AALC Members can now download the recorded webinar. 
Log in on the side bar, or consider joining the AALC
Date: Tues 16th Feb, 2016  Time: 5pm AEDT  Cost: Free attendance for all

“Client Complaints & Conflict Resolution in our industry”

The AALC ROUNDTABLE ONLINE is a regular AALC signature webinar bringing thought leaders in the language service industry in Australia and New Zealand together to discuss pertinent industry developments and issues.

The next roundtable topic will be on “Client Complaints & Conflict Resolution in our industry”. Discussions will be based on two pertinent areas on this topic which will be familiar to all in our industry:

  • The client is not happy, usually due to unsatisfactory quality or what they perceive as unsatisfactory quality.
    • Managing client expectations, QA
    • Approach to differentiating between “preferential” complaints about style and true errors and oversight.
    • Real-life examples of dealing with such complaints
    • Do we offer price discounts, translation guarantees and do we fix errors free of charge?
    • What kind of policies and protection do we have in place?
    • Are there deadlines for submitting complaints?
  • We are not happy with a vendor due to missed deadlines, careless work, lack of attention to detail and more.
    • What legal remedies are available to us?
    • Service level agreements. Do we discuss every minute detail with them before assigning work and how do we do it?
    • Do we put disclaimers on purchase orders?
    • Do we penalise a vendor for offering the client a discount and having to share the responsibility with the translator by reducing their invoice for the job?
    • What kind of policies do we have in place?

Non-members are invited to register, with attendance being free to all for this Roundtable Online.  Members and associate members have free and guaranteed access to all our webinars and wide range of other membership benefits, including free AALC events and reduced rates on industry products through the AALC market place.

To register to attend the AALC ROUNDTABLE ONLINE please e-mail info@aalc.org.au

We look forward to welcoming you at the discussion.

If you are not already an AALC member we encourage you to register by going to https://www.aalc.org.nz/register/

AALC President and CEO of 2M Language Services, Tea Dietterich, winner at Lord Mayor’s Multicultural Business Awards

Tea DietterichTea Dietterich, CEO of 2M Language Services won in the category Business person of the year at the Lord Mayor’s Multicultural Awards for Business.

This award recognises a multicultural Brisbane business leader who successfully exports their products and services from Brisbane, throughout Australia, and across Asia Pacific or internationally. The award celebrates the recipient’s contribution to the Brisbane economy and recognises them as a local champion of enterprise with a global outlook for their business. 2M Language Services has been exporting for over a decade but has stepped up export operations in the last 4 years with a dedicated European Office in Paris. Working with US multinationals Microsoft, Dupont and Gillett as well as with European corporations and government organisations, 2M Language Services has proven to be a niche market leader in provision of translation, localization and VoiceOver/Subtitling services into 180+ languages. Among 2M’s latest clients are also the Museum of Oceanography in Monte Carlo, Monaco, and the Prince Albert Institute of Oceanography. 

The winner was announced on Friday 6th November at the GALA dinner.  We are pleased this shines a light onto the growing localization market and the importance of our industry globally.

 

 

 

AALC signs partnership agreement with GALA

AALC Partnership with GALA

We are excited to announce that the AALC has undertaken a partnership agreement with the Globalisation and Localisation Association (GALA), the world’s leading trade association for the language industry.

A key role of the AALC is to promote our Australasian industry globally and to help local language companies make connections at an international level.  We believe our partnership with GALA will greatly assist in achieving these goals.

GALA supports the international language industry by creating communities, championing standards, sharing knowledge and advancing technology worldwide.  These activities are directly aligned with the role of AALC in Australasia.

Benefits of the GALA partnership for AALC members include the following:

  • GALA will provide AALC with a profile page on GALA’s website and a listing in the GALA directory. This can provide AALC members with a link to potential customers looking for language service providers in Australasia.
  • GALA will list AALC conferences and/or events on GALA’s website with logo, link and event information. This will increase visibility and participation in AALC events.
  • GALA will provide a first time new-member discount of 15% if AALC members wish to become a GALA member.
  • GALA will provide one free registration to its annual conference, to be used by a designated representative from AALC. This will be a great opportunity for an AALC member to attend a key international language industry event. AALC members will also get a registration discount for attending GALA’s annual conference.
  • GALA will provide other AALC promotion opportunities including “bag insert” at the annual conference and social media promotion of AALC programs, which also includes opportunities for AALC to publish content through GALA’s channels (e.g. blogs, webinars, articles, videos).

To find out more about GALA visit the GALA website www.gala-global.org and if you’d like to learn more about the AALC and GALA partnership please e-mail info@aalc.org.au

 

 

AALC holds its 2nd AGM on 4th November, 2015

On Wednesday 4 November, the Australasian Association of Language Companies Inc. (AALC) held its 2nd AGM at the Morven Brown Building, Room 209, the University of New South Wales, Sydney.

The agenda for the meeting was as follows:

President’s report

  • An overview of the year’s achievements by AALC and directions for the future, presented by Tea Dietterich
  • Financial report
  • Reviewed accounts for the year, presented by Dominic Carter
  • Elections
  • The following nominations were received and the members were elected as follows:
  • President: Tea Dietterich
  • Vice-President (Australia): Dominic Carter
  • Vice-President (New Zealand): Hagen Issell
  • Secretary: Karen Hodgson
  • Treasurer: Dominic Carter (acting)
  • Board member: Ksenia Marchenko
  • Board member: Georgiana Poulter

The AGM also offered the opportunity for attendees to actively contribute in the discussion, with notable contributions from Hagen Issell (Vice-President – NZ) and Sean Xiang Cheng (UNSW)

The AALC wishes to thank the University of New South Wales for providing the venue and sponsoring the event.

Venue kindly sponsored by;

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AALC Intern Partnership launch held in Sydney, July 2015

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Recently, the AALC met with it’s members, language service providers and university representatives to discuss the launch of the Intern Partnership Program (IPP).  The venue was kindly provided by AALC Member, Polyglot Group, in Sydney in July.

The AALC is currently developing the AALC Intern Partnership Program (IPP).  Inspired by the European ELIA Exchange, this is in response to an increased awareness that graduates from translation programs are not always equipped, from the employer’s point of view, with the skills necessary to begin being part of a productive team without significant training provided by the employer.

Having had in attendance representatives from varying areas within the industry, a committee was elected to initiate and implement the IPP.  The committee will oversee the facilitation of cooperative partnerships between the industry and academia to develop an exchange program between language service providers (LSPs) and university faculties, and to develop a partnership program connecting LSPs, universities and students to improve the internship process for all.

The AALC welcomes all dialogue with those from within the industry whom recognise the importance for the need to equip graduates with the skills necessary to begin being part of a productive team without significant training provided by the employer.

The AALC is contactable on info@aalc.org.au

Venue kindly provided by the Polyglot Group

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