Notice of AALC AGM

Notice of Annual General Meeting of the AALC Inc.

The Annual General Meeting of the Australasian Association of Language Companies Inc. will be held in Melbourne on Tuesday 25th October, 2016.  Venue details will be confirmed in due course.

Following the AGM, AALC members are invited to attend a networking dinner with the AALC Board Members.  An invitation will be forwarded to all members shortly.

To register to attend the AGM, please visit the following Eventbrite links:

AALC AGM – 3-5pm, Tues 25th October

Networking Drinks – 5-7pm, Tues 25th October

 

 

 

 

 

AUSIT National Mini-conference, National AGM and Jill Blewett Memorial Lecture

AUSIT National Mini-conference,
National AGM and Jill Blewett Memorial Lecture

PD Points Day 1: 40 (full day) PD Points Day 2: 10
The AUSIT National Mini-conference, to be held in conjunction with the AUSIT National AGM, aims to provide a forum for practitioners and scholars to explore important issues in translation and interpreting. The theme for 2016 is Translation and Interpreting: Practice, Research and Publics.
This year, AUSIT is focusing efforts on raising public awareness of the translating and interpreting profession. The theme of this mini-conference, Practice, Research and Publics, offers participants a forum to present on issues related to practice, research and translation and interpreting in the public space.
For more information please visit the Conference website or email us at natminiconf@ausit.org

Annual ALC (U.S. Association of Language Companies) Conference in San Diego, CA

AALC President Tea Dietterich attended the Annual ALC (U.S. Association of Language Companies) Conference in San Diego, CA last week. Tea was joined by AALC Secretary Karen Hodgson and AALC members Adrienne Meakin from Lote Marketing and Liz Seymour from NZTC. It was a great opportunity to catch up with AALC Associate members Plunet, Kilgray memoQ, XTM International and SDL and to learn from our international peers and colleagues about latest language technology developments, listen to presentations on Sales & Marketing strategies, Budget & Business Strategies, HR Issue and  and an array of other pertinent industry news. Thanks to our sister organisation ALC in the U.S. for the warm welcome and  hope to see you Down Under one day.
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AAL President Tea Dietterich mingles with Anu Carnegie-Brown, Managing Director at STP and Jesper Sandberg, Executive Chairman of STP

AALC Roundtable Online, Tuesday 7th June 2016
Project Management Tools – build or buy?

AALC Members will be able to download the recorded webinar and related documents after the event.
Date: Tue 7th June, 2016 Time: 4pm AEDT Cost: Free attendance for all

The AALC ROUNDTABLE ONLINE is a regular AALC signature webinar bringing thought leaders in the language service industry in Australia and New Zealand together to discuss pertinent industry developments and issues.  Discussions will be based on key areas within this topic, which will be familiar to all in the industry:

This roundtable will discuss how language companies are using software tools to assist with project management and the various approaches available for obtaining or developing project management systems.  Topics will include:

  • Project management systems – what’s included? Workflow, client and supplier information, quotes, invoicing?
  • What are the most common approaches to these systems for language companies?
  • Popular project management systems for the language industry
  • Examples of language companies developing their own software tools or systems internally – pros and cons.

Non-members are invited to register, with attendance being free to all for the Roundtable Online.  Members and associate members have free and guaranteed access to all our live webinars, webinar recordings and wide range of other membership benefits, including free AALC events and reduced rates on industry products through the AALC market place.

Please register online to confirm your attendance. Access details for the webinar will be emailed to you once you have registered.

Information about the webinar can also be found on the AALC website.

New Code of Conduct for AALC members

Recognising that our members represent a wide range of economic, personal and professional interests in a very varied, multicultural and international industry, the AALC has developed a Code of Conduct for its members, reflecting input from members, stakeholders and other industry associations.  The aim of this Code is to present a level playing field in which the AALC can bring the many aspects of the industry together, so we can grow our industry together for the benefit of all parties involved.

The Code must be a living document, both in its application as well as future development. It is my personal hope that all members subscribe to the Code, and that it may become a standard framework for interaction throughout our industry. I invite you to join me in adopting this Code, and continue to further the objectives of our association.

You can view the AALC Code of Conduct on its dedicated webpage, or download a pdf copy.

The AALC would like to take this opportunity to also refer to the AUSIT Code of Ethics, which is recognised as setting the standards for ethical conduct of interpreters and translators in Australia and New Zealand.

AALC Roundtable Online, Wednesday 6th April, 2016
Service Level Agreements & Conflict Resolution

AALC Members can now download the recorded webinar and related documents.
Log in on the side bar, or consider joining the AALC
Date: Wed 6th Apr, 2016 Time: 5pm AEDT Cost: Free attendance for all

Service level agreements & conflict resolution

The AALC ROUNDTABLE ONLINE is a regular AALC signature webinar bringing thought leaders in the language service industry in Australia and New Zealand together to discuss pertinent industry developments and issues.

Discussions will be based on pertinent areas within this topic, which will be familiar to all in the industry:

  • Provide an overview of service level agreements (SLA) the benefits and issues of having SLA’s.
  • What should a SLA include?
  • Examples of SLA’s.
  • SLA wording usually dictate quality standards – how is quality defined?
  • How to resolve disputes and prevent them from occurring.
  • What measurements should be included in SLA’s.

Non-members are invited to register, with attendance being free to all for the Roundtable Online.  Members and associate members have free and guaranteed access to all our webinars and wide range of other membership benefits, including free AALC events and reduced rates on industry products through the AALC market place.

AALC Signature Events

The AALC has a series of signature events which are regularly held: AALC Online Roundtable, AALC Technology Spotlight and AALC After Hours.

AALC Roundtable Online, Tuesday 16th February 2016:
Client Complaints & Conflict Resolution in our industry

 

AALC Members can now download the recorded webinar. 
Log in on the side bar, or consider joining the AALC
Date: Tues 16th Feb, 2016  Time: 5pm AEDT  Cost: Free attendance for all

“Client Complaints & Conflict Resolution in our industry”

The AALC ROUNDTABLE ONLINE is a regular AALC signature webinar bringing thought leaders in the language service industry in Australia and New Zealand together to discuss pertinent industry developments and issues.

The next roundtable topic will be on “Client Complaints & Conflict Resolution in our industry”. Discussions will be based on two pertinent areas on this topic which will be familiar to all in our industry:

  • The client is not happy, usually due to unsatisfactory quality or what they perceive as unsatisfactory quality.
    • Managing client expectations, QA
    • Approach to differentiating between “preferential” complaints about style and true errors and oversight.
    • Real-life examples of dealing with such complaints
    • Do we offer price discounts, translation guarantees and do we fix errors free of charge?
    • What kind of policies and protection do we have in place?
    • Are there deadlines for submitting complaints?
  • We are not happy with a vendor due to missed deadlines, careless work, lack of attention to detail and more.
    • What legal remedies are available to us?
    • Service level agreements. Do we discuss every minute detail with them before assigning work and how do we do it?
    • Do we put disclaimers on purchase orders?
    • Do we penalise a vendor for offering the client a discount and having to share the responsibility with the translator by reducing their invoice for the job?
    • What kind of policies do we have in place?

Non-members are invited to register, with attendance being free to all for this Roundtable Online.  Members and associate members have free and guaranteed access to all our webinars and wide range of other membership benefits, including free AALC events and reduced rates on industry products through the AALC market place.

To register to attend the AALC ROUNDTABLE ONLINE please e-mail info@aalc.org.au

We look forward to welcoming you at the discussion.

If you are not already an AALC member we encourage you to register by going to http://www.aalc.org.nz/register/

AALC 2016 New Year greeting & news

AALC Members, Colleagues and all Industry Partners,

The New Year is already in full swing here at the AALC and we hope all of you had a safe and gentle start into 2016.  We hope the New Year will be a successful and inspirational one for all of you and the AALC Board has been busy behind the scenes to get ready to tackle industry issues, service and motivate our members, bring new technology as well as legal and professional industry advice to our members through our PD Webinars and Roundtable discussions, forge partnerships with sister associations around the world and finalise 2 important AALC publications. Last but not least we have developed a new membership structure to be as inclusive as possible and make membership more accessible for smaller businesses.

First of all, we are pleased to welcome Mr. Daniel Muller, our new AALC Executive Officer on board.  Together with our Administration Officer Julie Barry, Daniel will look after AALC membership, publications, events and manage AALC operations.  Daniel is not a newcomer to the industry.  Educated and accredited in the fields of management (MBA from the Australian Graduate School of Management), numbers (Bachelor of Economics from the University of Western Australia) and words (NAATI accredited professional translator), Daniel has enjoyed exposure to business and operations in many countries across four continents and a range of different industries, and he is able to draw on a wealth of knowledge on how progress can be achieved efficiently and effectively. Within the Australian language services industry, Daniel has worked as a translator for many years, and he is a former National President and Executive Officer of the Australian Institute of Translators and Interpreters (AUSIT). More info on Daniel and our Board Members: http://www.aalc.org.nz/about/board-members/

New Membership structure: Our new tiered membership structure highlights our efforts to be as inclusive as possible and make membership more accessible for smaller businesses.  Fees remain unchanged at $600 AUD/NZD for larger companies (7 or more staff) but a lower membership fee of $300 AUD/NZD applies for small companies (2 to 3 staff) and $450 AUD/NZD for medium companies (4 to 6 staff). There is no change to associate member pricing. Full membership includes exclusive access to industry information and reports, discounts to events, use of the AALC logo, access to the member list and members-only section of the AALC website, and a company listing in the AALC Marketplace.

AALC Code of Conduct: The AALC Board has been working on a draft of our AALC Code of Conduct. This draft is now ready for AALC member review and will be sent out shortly to our membership. Please take some time to review and submit any comments and feedback by Tuesday COB 2nd February 2016 so we can finalise the AALC Code of Conduct and publish it.

AALC Buyers Guide: The Board has also been working on a Buyers Guide for Translation & Interpreting Services. This is still work in progress and AALC members will also here have the opportunity to make a direct impact and have a chance for feedback once the draft is finalised. Watch this space.

GALA Partnership: AALC signed a partnership agreement with the Globalisation and Localisation Association (GALA), the world’s leading trade association for the language industry.  A key role of the AALC is to promote our Australasian industry globally and to help local language companies make connections at an international level.  GALA supports the international language industry by creating communities, championing standards, sharing knowledge and advancing technology worldwide.  These activities are directly aligned with the role of AALC in Australasia. Please check our website for more information and the list of benefits of the GALA partnership for AALC members: http://www.aalc.org.nz/aalc-news/aalc-signs-partnership-agreement-gala/

AALC RoundTable: Mark the date! The AALC PD Series “Round Table Online” kicks off on 10th February at 4pm AEST/5pm AEDT/7pm NZDT and the topic is a very pertinent one: “Client Complaints & Conflict Resolution in our industry”. You will receive an invitation shortly for this Webinar Event and we look forward to seeing many of you online to discuss with us!

AALC representatives will be attending many industry events across Australia and NZ as well as internationally throughout the year to raise awareness of AALC member companies and increase AALC exposure.  AALC President Tea Dietterich will be attending GALA2016 in NYC in March, ELIA (European Language Industry Association) Executive ND in Mallorca in April, CNET (French National Chamber of Translation Companies) and Localization World in June in Dublin.  AALC Vice President Dominic Carter will be representing AALC in Melbourne in March at a State Industry Forum, Vice President for NZ Hagen Issell attends NZ industry events and all board members look forward to meeting many of you throughout the year at the diverse academic, government and corporate industry events including our own AALC events.

Again, may the Year of the Monkey bring you all much wisdom and joy. We look forward to working with many of you towards developing our industry in Australia & NZ.

Warm regards,

AALC Board

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